FAQs

WHAT HAPPENS WHEN A CAMPAIGN IS PAUSED AND THERE ARE LEADS QUEUED UP FOR STEPS WITHIN THE CAMPAIGN?
Answer:  The leads will skip through steps within the campaign while the campaign is paused.  In other worse, the time will progress but the events will no...
Thu, Apr 22, 2021 at 1:05 PM
I Am Specifically Looking For How You Protect Non-Public Information Collected And Stored In Your Systems. What Measures Do You Take?
Answer:  With our Loan Officer CRM, we use Google Cloud as we feel their security is pretty close to perfect.  This ensures that your customer data insi...
Thu, Jan 25, 2024 at 10:50 AM
WE SET UP A CAMPAIGN TO LEAVE VOICEMAILS FOR OUR CLIENTS. INSTEAD OF GOING STRAIGHT TO THEIR VOICEMAIL, THE PHONE RANG A FEW TIMES FOR THEM TO ACTUALLY PICK UP THE PHONE. CAN YOU PLEASE EXPLAIN TO ME WHY THIS IS HAPPENING?
Answer:  The system will make a phone call out to the phone number that is listed on the contact and then it will immediately drop that phone call and init...
Thu, Apr 22, 2021 at 1:06 PM
IS THERE A WAY TO HAVE A CAMPAIGN TURN OFF IF THE CONTACT CLICKS ON A LINK IN ONE OF THE EMAILS OR TEXT MESSAGES?
Answer:  Absolutely! Under Trigger links (Marketing > Trigger Links), you can add in a URL.  You’ll then use that trigger link inside your campaign.  Th...
Thu, Apr 22, 2021 at 1:05 PM
SMS Not Sending - Twilio Error 30007
Wireless carriers do have filtering systems put into place to block specific traffic.   It appears your first text message from the software was blocked...
Wed, Jun 2, 2021 at 10:08 AM
How To Grant Connection Inc. Admin Access To My Google Ads
Below are the steps for you to take to grant us admin access to your ads.google.com account.  Login to Google Account Navigate to ads.google.com ...
Thu, Jan 27, 2022 at 12:38 PM
How To Grant Connection Inc. Admin Access To My Google My Business
Below are the steps for you to take to grant us access to your Google My Business account.  Login to associated Google account Navigate to business.go...
Thu, Jan 27, 2022 at 12:40 PM
How To Grant Connection Inc. Admin Access To My Facebook Business Account
If you are a part of one of our programs where we are building Facebook Ads, we will need admin/ full access to your Facebook Page, Facebook Ads Account,...
Thu, Feb 3, 2022 at 12:43 PM